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Scott Francis Baker

June 18th, 2010

Problems with a Netflix DVD @ 02:55 pm

Dear Netflix:

I recently rented the new Sherlock Holmes with Robert Downey Jr. and had some problems with the disk. There are approximately eight minutes of previews for films that I could not skip! I’m fine with DVDs including previews for other films, but I like the option of being able to skip past them. I was unable to either chapter skip through the previews or press the menu button to navigate to the main menu. I was forced to watch eight minutes of movie previews for films I was not interested in!

Secondly the Sherlock Holmes disk that received did not have any extra content beyond the film itself. It seems the DVD was a highly stripped down rental version of the film (there is a big rental label on the disk). I frequently use my Netflix rentals to determine if I would like to purchase the DVD. In this case the disk that arrived was crippled with unskippable previews and did not include any of the extra features that I expect in a DVD.

I will not be purchasing the DVD of this title due to the above mentioned problems with the disk. I hope in the future Netflix will ship the retail DVDs and not these stripped down crippled disks.

Scott Baker

Netflix Member Since September 1999

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Date:June 18th, 2010 10:26 pm (UTC)
Are you sure you just aren't buying the movie because it blew?
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Date:June 18th, 2010 10:26 pm (UTC)
Heh... I haven't bought a DVD in a long time. I'm DEFINITELY not buying this one though :P
Date:September 23rd, 2010 04:01 am (UTC)

Netflix DVD unskippable previews

My wife is still in the TV room fiddling with this disc -- I threw in the towel after two minutes of fast-forwarding over the previews and getting nowhere.

I have another solution. When the Netflix DVD content that I purchased will not play within a reasonable time (1 minute), I cut the disc in half and send it back as defective. Eventually they will try to charge me for destroying too many defective discs, and that's when I'll walk away from Netflix.

Scott Francis Baker