I just refer them to Tier 2 support 503.266.8278 @ 07:49 pm
I'm listening Richard Stahlman, this guy is incredibly smart. He's talking about all kinds of things including DVD copy protection, Free Software vs Zero cost software, copy right law, micro-payments, and even the future of publication methods. I think he embodies a lot of what is good in the society today. It's about giving back to society that has given you so much. I recommend you read or listen to some of what this guy has to say, it's very worth while.