What the hell... I just called to cancel my old credit card and they make you jump through a million hoops on the phone before you talk to a live person. "Enter you account number now," "enter the last for digits of your social security number now," "enter the last for digits of your home phone number now." That would be great if it worked... so Shaneeqa (or whatever the hell this ladies name is) gets on the phone and the FIRST thing she says is "What is the last four digits..." and she asks me the exact same questions the automated system did. What's the point of the damn automated system!!! Screw them, I cancelled my card.