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Scott Francis Baker


February 14th, 2001

Credit Card Companies @ 09:46 am

What the hell... I just called to cancel my old credit card and they make you jump through a million hoops on the phone before you talk to a live person. "Enter you account number now," "enter the last for digits of your social security number now," "enter the last for digits of your home phone number now." That would be great if it worked... so Shaneeqa (or whatever the hell this ladies name is) gets on the phone and the FIRST thing she says is "What is the last four digits..." and she asks me the exact same questions the automated system did. What's the point of the damn automated system!!! Screw them, I cancelled my card.
 
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From:chuck
Date:February 14th, 2001 10:36 am (UTC)
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I think its so people can't make recordings of other people doing it, and then play it back...but yes, its all so silly.
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From:muerte
Date:February 14th, 2001 12:57 pm (UTC)
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I just imagine all the reps sitting around the office listening to me punching all these buttons and laughing...

"Hey cue up the last 4 digits of your phone number clip, see if we can get him to put that in to! Hahahaa"
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From:sbclark
Date:February 14th, 2001 03:46 pm (UTC)
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hehe,

just pray they don't keep sending you "email updates" now that you've cancelled. I still get them, and I cancelled this card over a year ago. I've sent a "Cancel" email to everywhere possible on the site, and I still get updates of "Your account is inactive"
Duh! I know that!
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From:muerte
Date:February 14th, 2001 03:55 pm (UTC)
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I'll cross my fingers!
From:emort
Date:February 15th, 2001 12:46 am (UTC)

me too

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I had a recent run in with a credit card company also. They kept calling my cell phone and leaving voice messages for me to call them. I kept calling them back and they never knew why they were calling me. About the 5th time I asked what was going on and the lady told me that there is no way to take my name out of the computer (which calls your number) so next time I get a message from them to just ignore it. Why can't they just figure those things out?

Scott Francis Baker